Help Center

A successful order normally produces an on-screen confirmation and an order confirmation email. Review the email address used at checkout, including spam or promotions folders. If no confirmation appears and you believe payment was completed, contact KidWise support with your full name, order date, and the email used during checkout.

Contact support immediately with the requested change. KidWise will review the current order status, but item, quantity, and address changes cannot be guaranteed after fulfillment has begun. Once a shipment is created, the original order may need to continue through delivery.

Cancellation requests should be submitted as quickly as possible. A cancellation may be available while an order is still in an early processing stage, but it is not guaranteed once preparation or shipment activity has started.

KidWise provides free shipping on all products. The shipping charge should not be added to a qualifying order during checkout.

Delivery typically takes 3–5 business days after the order is processed. Business days generally exclude weekends and major holidays. Weather, carrier disruptions, remote locations, and address issues may occasionally extend the delivery window.

Tracking may remain unchanged while the carrier is waiting for an initial scan or moving the package between facilities. Allow time for the first update after a shipping notice. Contact support when tracking remains inactive for an unusual period or the expected delivery window has passed.

Check the delivery area, mailbox, side entrance, front desk, parcel locker, household members, and nearby secure locations. Carriers may occasionally mark a shipment delivered shortly before final placement. Contact support if the package cannot be located after these checks.

Eligible products may be returned or exchanged within 30 days. Contact support before sending an item so the request can be reviewed and the appropriate return instructions can be provided.

Keep the product complete, clean, and securely packaged. Include all pieces, accessories, manuals, and original components that arrived with the order. Do not write directly on product packaging unless instructed.

Eligible products may qualify for an exchange during the 30-day window. Availability depends on the product, inventory, order status, and condition of the returned item. Support will explain the available options after reviewing the request.

After an approved return is received and reviewed, the refund is issued to the original payment method when applicable. Banks and payment providers may require additional processing time before the credit appears on the account.

Consider the child’s age, developmental stage, current interests, learning goals, and preferred activity style. Review product descriptions for dimensions, materials, included pieces, recommended use, and age-related guidance before purchasing.

Stop using the item and contact support promptly. Include the order details, a description of the issue, and clear photographs of the product, packaging, shipping label, and affected components when available. This information helps the team review the situation efficiently.

Follow the instructions supplied with the specific product. Avoid soaking paper products, electronics, wood, fabric, or adhesive components unless the care directions confirm that method is safe. Use gentle cleaning techniques and allow items to dry fully before storage.

Adult guidance is recommended whenever appropriate for the child’s age and the activity. Supervision is especially important for products containing small parts, art materials, electronic components, or pieces that require assembly.

After a successful email subscription, an automatic 15% storewide discount may become available. No discount code is required. Confirm that the subscription was completed correctly and review the order summary before payment.

The 20% automatic discount applies only to selected participating products during an active promotion. Eligible savings should be reflected on the applicable product or during checkout.

Confirm that the offer is active, the product qualifies, and any required subscription step was completed. Some promotions may have limitations or may not combine with another automatic offer. Review the final order summary before submitting payment.