Common Questions
Helpful answers before your family begins.
The questions below provide general guidance. Always follow the packaging, instructions, warnings, age recommendations, and care directions supplied with the specific product you receive.
How do I know whether a product is right for my child?
Review the stated age recommendation, product purpose, component size, activity complexity, and supervision guidance. Consider your child’s developmental readiness, behavior, and experience in addition to academic skill or interest.
Does an age recommendation replace adult supervision?
No. Age guidance helps families evaluate suitability, but supervision needs depend on the individual child, environment, product type, activity, and whether the product is being used for the first time.
What should I do if packaging information differs from the website?
Follow the instructions, warnings, age guidance, materials information, and care directions included with the product received. Manufacturers may update product details or packaging. Contact KidWise before use when a difference creates uncertainty.
How should I inspect a product for damage?
Check for loose or missing parts, cracks, sharp damage, exposed filling, broken seams, unstable connections, deep scratches, frayed cords, damaged battery covers, swelling, unusual heat, or any change that prevents normal use.
What should I know about small pieces?
Keep small pieces away from children below the recommended age and from younger siblings who may enter the play area. Count and store components after use, and discontinue the activity if pieces become damaged or unexpectedly detach.
How should battery-operated products be handled?
Adults should manage battery installation, replacement, charging, and disposal. Use the specified battery or charging equipment, keep battery compartments secured, and stop use if the product becomes damaged, wet, swollen, or unusually hot.
Can all children’s tableware go in a dishwasher or microwave?
No. Dishwasher, microwave, freezer, sterilizer, and temperature suitability depend on the specific material and product design. Follow the instructions supplied with the exact item and discontinue use if it becomes cracked, warped, or deeply scratched.
What information is useful when reporting a product concern?
Include the product name, order details, date received, date first used, child’s age range, clear photographs, packaging or label information, and a factual description of what happened. Stop using the product while the concern is being reviewed.
Should I keep product packaging and instructions?
Keep instructions, warnings, model information, care guidance, and relevant packaging details for future reference. These materials can be especially useful for replacement parts, battery information, cleaning, storage, and customer support.
What should I do with a product that is worn or damaged?
Stop use immediately when damage may affect stability, function, cleanliness, electrical safety, or component security. Keep the item away from children until it can be evaluated, repaired according to manufacturer guidance, replaced, or responsibly discarded.